Frequently Asked Questions
Common questions about call recording
Can't find your answer? Call 0203 488 1498 or complete the enquiry form above.
What call recording solutions does Vidicode UK offer?
Vidicode UK offers a comprehensive range of compliant call recording solutions, including enterprise call recording, Microsoft Teams recording, mobile phone recording via eSIM, VoIP recording, SME and multi-site recording, contact centre recording, and plug-and-play options for home workers. All solutions are built on the Apresa platform with FCA MiFID II, PCI-DSS, and GDPR compliance included as standard.
How do I book a free demo of the Apresa call recording system?
Simply complete the enquiry form above, call us on
0203 488 1498, or email
enquiries@vidicodeuk.com. Our UK-based team will arrange a free, no-obligation demonstration at a time that suits you.
Is Vidicode UK's call recording FCA and MiFID II compliant?
Yes. Apresa is fully FCA MiFID I and II compliant, with tamper-proof audit trails, SHA-2 512-bit cryptographic security, 256-bit AES encryption, and 7-year retention capability. PCI-DSS automatic pause recording during card transactions and full GDPR compliance — including deletion on request — are included as standard.
Does Vidicode UK automatically record Microsoft Teams calls?
Yes. Apresa automatically captures all Microsoft Teams calls, video conferences, screenshare sessions, webcam activity, and chat — with no manual intervention required. Recordings are encrypted and stored securely in Vidicode UK's private UK datacentre with a full audit trail and 7-year retention.
What is Speech Analytics AI and how does it work?
Powered by VoiceCrunch AI, Speech Analytics analyses call recordings for keywords and phrases, tone, sentiment, and periods of silence. Calls are automatically transcribed and translated, enabling businesses to monitor compliance, identify coaching opportunities, and drive behavioural change — without manually reviewing every call.
Which phone systems does Apresa support?
Apresa integrates with virtually any phone system, including 3CX, 8×8, Avaya, LG, Microsoft Teams, Mitel, NEC, Panasonic, Ring Central, Unify, and Wildix, plus most SIP-based platforms. It also supports VoIP, ISDN, analogue, and radio communications and can be deployed on-premises, in private cloud, Azure, or AWS.
Can Vidicode UK record mobile phone calls?
Yes. Vidicode UK offers mobile call recording via eSIM technology, allowing calls made on a mobile device's native dialler to be captured automatically. All recordings feed into the central Apresa platform for unified search, playback, and compliance management alongside your other business calls.
